Privacy policy
Privacy Policy
Alphacraftstore – ALPHACRAFT LAB Ltd.
Last updated: November 16, 2025
Introduction
Alphacraftstore operates this website and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you use our website and services.
We use the collected personal information in accordance with applicable data protection laws and regulations.
Information We Collect
We may collect the following categories of personal information:
Account Information
- Name
- Email
- Phone
- Address
Transaction and Billing Information
- Payment data
- Order history
- Billing address
- Shipping address
How We Use Your Information
We use the collected personal information for the following purposes:
- Process and fulfill your orders
- Communicate with you about your orders, deliveries, and customer service inquiries
- Send promotional emails and newsletters (with your consent)
- Improve our products, services, and website functionality
- Prevent fraud and ensure website security
- Comply with legal obligations and regulations
Data Protection and Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
Sharing Your Information
We do not sell, rent, or trade your personal information to third parties. We may share your data with:
- Payment processors: To securely process your payments
- Shipping and delivery companies: To deliver your orders
- Service providers: Who assist us with website hosting, email communications, and analytics
- Legal authorities: When required by law or to protect our rights
Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and personalize content. You can manage your cookie preferences through your browser settings.
Your Rights
Under applicable data protection laws, you have the following rights:
- Access: Request access to your personal data
- Correction: Request correction of inaccurate or incomplete data
- Deletion: Request deletion of your personal data
- Restriction: Request restriction of processing your data
- Objection: Object to the processing of your data
- Data portability: Request transfer of your data to another service
- Withdraw consent: Withdraw your consent at any time
To exercise any of these rights, please contact us at:
Email: info@alphacraftstore.com
Phone: 0888 878 463
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
Children's Privacy
Our website and services are not intended for children under the age of 16. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page with an updated revision date.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:
Alphacraftstore – ALPHACRAFT LAB Ltd.
Address: ж.к. Дружба 2, ул. „Конче Вихрогонче" 2, 1582 София, Bulgaria
Phone: 0888 878 463
Email: info@alphacraftstore.com